Webinar - When Words and Actions Matter Most: Responding to Patient and Healthcare Worker Harm – The Case for CANDOR

January 14, 2021
3:00 PM - 4:00 PM
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Online Webinar


Dr. Tim McDonald, an expert on Communication and Optimal Resolution (CANDOR) and one of the architects of the CANDOR Toolkit will be presenting this webinar. During the webinar, Dr. McDonald will share the importance of implementing the CANDOR process and demonstrate how early and effective empathic communication for patients and care teams can mitigate the negative consequences and mitigate the risk of harm in healthcare and help support our healthcare workers during their time of needing emotional first aid.  The webinar will specifically focus on the unique challenges presented by the COVID-19 pandemic. 

Objectives – following this webinar attendees will be able to: 

  • Describe the comprehensive, principled and systematic approach to harm known as CANDOR. 
  • List the benefits of CANDOR, especially during the COVID-19 pandemic. 
  • Understand how the CANDOR process of early, ongoing and empathic communication to patients, family, and love ones can impact patient and family trust and mitigate risk. 
  • Demonstrate the importance of communication to all members of the care team and how ‘care for the caregiver’ is designed to support clinicians and staff impacted by harm events, especially COVID-19-related ones.   


Timothy McDonald, MD JD, is the Chief Patient Safety and Risk Officer at RLDatix – a global patient safety software solutions company. Prior to joining RLDatix he served as the President of the Center for Open and Honest Communication at the MedStar Institute for Quality and Safety. He continues to teach Health Law as a Professor of Law at Loyola University – Chicago.  Tim is a physician-attorney who practiced pediatric anesthesia for 30 years and whose research has focused on the principled approach to patient harm and the “normalization of compassionate honesty”. His federally funded research has studied the impact on this approach on the improvement of the quality of care while mitigating medical liability and other legal-related issues. He has authored dozens of articles in high impact peer review journals such as the New England Journal of Medicine, Health Affairs, and Health Services Research. He is also the recipient of several national and international patient safety awards. 


This program has been approved by the Florida Board of Nursing for One Hour (General) CE - CE Broker Tracking #: 20-807784


$0.00 Member Registration

$50.00 Non Member Registration