Webinar- Aging Services Claims Report

June 20, 2019
3:00 PM - 4:00 PM
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This presentation is based upon the CNA Aging Services 2018 Claim Report. The major liability exposures for aging services providers are resident falls and pressure injuries. The data analysis includes trends in closed claims related to business segment, level of service, allegations, falls and pressure injuries. Relevant case scenarios for high severity claims will be provided for attendees to apply risk management solutions in their organizations in order to drive change in resident care practices and organizational culture.

In addition to examining the claim dataset, the presentation offers insights into critical industry issues based on interviews with Katie Smith Sloan, Lilly Hummel, David Gifford, MD and Richard Henry. Key topics include viewing staff as an investment and recognizing staff turnover as the most important metric of quality care. The presentation demonstrates that it is essential for organization leaders to recognize and appreciate the impact of staff retention not only on the quality of services provided but on the organization’s overall financial performance. 


  1. Increase knowledge of trends in professional liability closed claims data relating to resident falls, pressure injuries and high severity claims.
  2. Better understand critical issues in the industry including the potential effect of high turnover rates on operating costs, quality and satisfaction levels
  3. Identify options and strategies to increase staff retention.


Presented by:

Patricia Harmon, RN, CPHRM, is a Risk Control Consultant for CNA Insurance. She received her BS in Nursing from the University of Rhode Island and a Master’s Degree in Healthcare Management from Cambridge College in Boston, Massachusetts. Drew Graham, partner at Hall Booth Smith, P.C. specializes in the management of high exposure professional liability claims including complex regulatory and reimbursement actions, class actions, and batch claims. 



$0.00 Member Registration

$50.00 Non Member Registration