Leadership Academy

February 08, 2020
9:00 AM - 4:00 PM
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Embassy Suites - I Drive 360
8250 Jamaican Court
Orlando, FL 32819
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This program is designed for risk management, patient safety and quality professionals who are seeking to develop the skills necessary to transition from management to leadership.  The program provides a framework for understanding and practicing leadership, while highlighting fundamental skills needed to lead risk management and or patient safety initiatives in today’s complex healthcare system. Participants receive practical strategies for strengthening leadership and collaboration skills. 

The program has been approved by the Florida Board of Nursing (2 Hours Medical Errors, 2 Hours Legal Aspects of Nursing & 2 Hours General).

 This meeting has been approved for a total of 7.0 contact hours of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal. 

This program has been approved by the National Association for Healthcare Quality for a maximum of 7.00 CPHQ continuing education credits for this event.

This activity meets the criteria of the Certification Board for Professionals in Patient Safety for 7.0 CPPS CE hours.

his programhas been approved by the National Association for Healthcare Quality for a maximum of 7.00CPHQ continuing education creditsfor this event.

his programhas been approved by the National Association for Healthcare Quality for a maximum of 7.00CPHQ continuing education creditsfor this event

Topics include: management vs leadership, how to be recognized as the subject matter expert (SME) in patient safety culture, collaborating with internal departments & outside stakeholders, speaking and reporting to the senior team, medical executive committee, and board.

Upon completion of this program participants will be able to:

  • Recognize the Difference Between Management and Leadership
  • Identify Leadership Qualities for Risk or Patient Safety Leaders
  • Describe Strategies for Promoting Collaboration with Internal Departments & Outside Stakeholders
  • Analyze the Role of Leadership in Developing a Safety Culture
  • Apply Leadership Theory Through an Action Learning Project


Program Agenda

Prior to attendance at the academy, participants will need to complete an online leadership style test and review two leadership articles. Upon completion of the academy participants will receive continuing education hours. Participants seeking a certificate of completion will be required to complete an action learning project.  Click here to review the Action Leaning Projects completed by the 2019 Leadership Academy Graduates.

9:00 AM– 10:00 AM:  Management vs Leadership

10:00 AM - 11:00 AM:  Key Leadership Qualities for Risk or Quality Leaders

11:00 AM- 12:00 PM: Panel Discussion - How to be Recognized as the Subject Matter Expert (SME) in Patient Safety Culture

12:00 PM- 1:00 PM:  Working Lunch -  Facilitated Small Group Discussions

1:00 PM -2:00 PM: Collaborating with Internal Departments & Outside Stakeholders

2:00 PM – 3:00 PM: Speaking and Reporting to the Senior Team, Medical Executive Committee & Board

3:00 PM – 4:00 PM: Developing an Action Learning Project 

FSHRMPS has negotiated a special room block discount of $139.00 per night and a special discounted self parking rate $9.00 per day.  

Please click here to make your reservation.

This program is co-presented by:



2020 Leadership Academy – Faculty Bio’s

Candace Eden, RN, DNP, CPPS, CPHQ

Candace Eden is a seasoned Doctor of Nursing Practice executive with 40+ years of nursing experience in critical care, cardiac care and emergency/trauma care with 32 of those years in strong leadership/quality/risk roles. She serves as the Corporate Director of Clinical Quality and Regulatory Performance for AdventHealth, overseeing Quality and Regulatory Performance for 47 facilities. Previous roles include; Director and Vice President level in risk and quality in tertiary care settings, community hospitals, ambulatory clinics, private industry and children’s hospitals. She has presented as an author of TeamSTEPPS use in the OR to Improve Patient Safety, Reporting to the Senior team, MEC and Board at Hospitals, and Leading & Educating Millennial Nurses in a New Way.  She is board certified as a nurse executive (NE-BC), a Certified Professional in Healthcare Quality (CPHQ), a Certified Professional of Patient Safety (CPPS), and as a Change Management Practitioner. She has been a member of the Florida Society for Healthcare Risk Managers and Patient Safety Officers for the last 8 years and on the board for the last 5 years. She has served as Vice Chair of the University of Central Florida’s Alumni Nursing Board for two years and continues their board as a current member. Strengths include developing Physician Relationships, collaborating with teams to improve care excellence, prevention of adverse events using RCA2, FMEAs, and change management techniques, implementing processes for legislative and regulatory issues and serving as a liaison between the bedside nurse and boardroom executive.

Melissa Lofton, RN, JD, CPHRM, CPPS, CPHQ

Melissa Lofton is currently the Vice President of Quality and Patient Safety at St. Petersburg General Hospital and I has been with HCA since 2010.  Prior to joining HCA in 2010, she was a Claims Manager at CHRISTUS Health in Houston, Texas.  She began her career as a Labor & Delivery nurse and later became a lawyer where she specialized in medical malpractice defense.  She graduated from The University of Texas, Medical Branch with a Bachelor of Science in Nursing.  She also graduated from South Texas College of Law where she earned her Doctor of Jurisprudence.  She has spent the last twenty-eight years working in health care in many capacities.  

Cory Meyers, RN, MN, CPHRM, CHPC

Cory Meyers, is the Vice President of Risk Management, Patient Safety and Privacy for Baptist Health System in Jacksonville, FL.  Baptist is a 5 hospital health system with more than 10,000 employees, three free standing emergency departments and a large multispecialty physician practices with more than 400 employed physicians throughout Northeast Florida.  She is responsible for the system wide comprehensive risk management, patient safety and privacy program including claims management and loss prevention.  Cory’s professional affiliations include the National Patient Safety Foundation, ASHRM, HCCA, and FHCCA.  In the past she was appointed to the Advisory Council on State Risk Management for Florida, the Patient Safety Improvement Corps for the State of Florida and she completed the HRET Patient Safety Fellowship. She is the immediate past chairman of the Board of Volunteers in Medicine in Jacksonville.  She received her Bachelor of Science in Nursing from Northwestern State University and Master of Nursing form Louisiana State University. 


Doreen is a RN with 10 years of clinical experience and was a nurse advisor in a plaintiff- medical malpractice law firm.  She became a licensed healthcare risk manager and certified as a Healthcare Quality Professional (CPHQ), Risk Manager (CPHRM), Professional in Patient Safety (CPPS) and Healthcare Compliance (CHC). Doreen also obtained a black belt in Lean Six Sigma (LSSBB) and is TeamSTEPPS master trained. Doreen presently is a Corporate Compliance Manager at Shriners Hospitals for Children.

Susan W. Hendrickson, RN, CPHQ, FACHE, FNAHQ, LSSBB

Susan W. Hendrickson is a registered nurse with over 25 years of experience in quality and patient safety. She is an ACHE Fellow, certified in health care quality (CPHQ), and is a lean six sigma black belt. Susan has authored a book and has had several articles published. She is currently employed by UF Health Jacksonville in Jacksonville, FL. In her role as Division Director and Patient Safety Officer she is responsible for quality, patient safety, clinical risk management, infection prevention, and performance improvement.

Kathy Clinefelter, MSN, MBA, CPHQ FNAHQ

Kathy Clinefelter is an experienced Senior Partner with a demonstrated history of working in healthcare quality. Strong healthcare clinical and quality management background including tertiary care (teaching hospital), ambulatory care, and regulatory oversight. Currently focusing on provision of continuing education in healthcare quality including preparation for certification. Graduated from University of Florida, College of Nursing and Warrington School of Business.


Denise Shope joined RCM&D in 2008 as a Risk Management Consultant within the Healthcare Division. She is a nationally recognized healthcare enterprise risk management professional with over 30 years of healthcare experience, more than 20 of which specialized in risk management, regulatory compliance, quality improvement and patient safety.

Joshua Montemayor, RRT, RN, BSN, MBA, CPPS, CPHRM

As a leader of a multi-center risk management department, Josh developed and launched a patient safety program within our system of hospitals. Between both departments Josh helped to develop multiple safety tools, review processes and strategies which are transferable to other centers. His goal has been to share those ideas with other hospitals through conference settings in hopes of broadly impacting patient safety statewide. 


$150.00 FSHRMPS Members

$150.00 FAHQ Members

$150.00 ASHRM Member

$250.00 Non Member Registration